dwv Platform Privacy Notice

This page describes what we collect when you use dwv and how we keep that data protected. We take data security seriously because your account information — your email, verification documents, payment details, and betting history — is sensitive and must be treated with care.

Our privacy practices comply with applicable local law across the jurisdictions where we operate. When you create an account, deposit funds, or withdraw winnings, we collect specific information to verify your identity, prevent fraud, and manage your account safely. This notice explains what we collect, how we use it, who has access, and what rights you have.

If you have questions about how we handle your data, contact our support team — they can clarify any part of this notice or help you exercise your data rights.

What We Collect on dwv

We collect different categories of data depending on how you use dwv. When you create an account, we collect your email address and a password you set. When you verify your account, we request a government ID, proof of address, and a selfie — these are uploaded to our secure portal and stored encrypted.

When you deposit funds, we record your payment method, the amount, and the timestamp. When you place a bet on Liga 1 matches, live blackjack, Aviator slots, or Mobile Legends esports, we log the bet amount, the game type, the result, and the payout. When you withdraw winnings through DANA, e-wallet, mobile banking, local payment, or bank transfer, we record the destination account and the transaction time.

Account Data

Email, password hash, phone number if provided, account creation date

Verification Data

Government ID, proof of address, selfie, verification status and date

Transaction Data

Deposit method, amount, date; withdrawal destination, amount, date

Betting Data

Game type, bet amount, outcome, payout, timestamp

Device & IP Data

IP address, device type, browser, login location and time

We also collect your IP address and device information when you log in. This helps us detect fraudulent login attempts and protect your account from unauthorized access. If you log in from a new city — say, you normally access dwv from Jakarta but suddenly log in from Surabaya — we may flag it for security review or ask you to verify the login.

How We Use Your Data on dwv

We use your data for core platform functions. Your email and password authenticate you. Your ID and proof of address verify you comply with local regulations. Your payment method routes deposits and withdrawals. Your betting history calculates your winnings, losses, and promotion eligibility.

We also use your data for fraud prevention and compliance. We scan IP addresses and login patterns to catch suspicious activity. We cross-reference your verification documents with public databases to confirm they are genuine. We review large withdrawals to ensure they match your account history before processing.

Your data is used only to run dwv, verify your identity, protect your account, and comply with local law. We do not sell it, trade it, or share it with advertisers.

We use your data to calculate your weekly cashback and VIP tier progression. If you are due a cashback credit on Monday morning after experiencing net losses over the weekend, we calculate that from your betting history. If you have reached a new tier and qualify for higher withdrawal priority, we track that through your account data.

Data Storage and Third Parties

We store your data on encrypted servers. Our verification documents — your ID and address proof — are stored separately from your account login credentials. Your password is hashed, not stored in plain text. Your data may be stored in servers located outside Indonesia; when it crosses borders, it remains encrypted.

We share your data with third parties only when necessary. Our payment processors need your transaction details to route deposits and withdrawals. Our verification service may use a third-party identity-checking vendor to confirm your documents. Our compliance team may share anonymized betting patterns with anti-money-laundering authorities if required by law.

We do not share your data with marketing companies, data brokers, or analytics firms for their own use. We do not sell lists of email addresses or betting preferences. Our third-party partners are contractually bound to keep your data confidential and use it only for the purpose we specify.

Cookies and Tracking on dwv

We use cookies to remember your login session and your language preference. When you log in to dwv, we set a session cookie so you do not have to re-enter your email and password on every page. This cookie expires when you log out or after a period of inactivity.

We also use cookies to track which pages you visit, how long you stay, and which games you click on. This helps us understand how users navigate dwv and where we can improve the interface. These cookies do not identify you personally — they are tied to your browser, not your name.

You can disable cookies in your browser settings, but this may break some dwv features like staying logged in or remembering your language. We do not use third-party tracking pixels or external analytics services that follow you across other websites.

Your Rights and Data Access

You have the right to request a copy of all personal data we hold about you. Log into your account, go to Settings, and request a data export. We will compile your account details, verification status, deposit and withdrawal history, and betting records into a file and send it to you within a few business days.

You have the right to correct inaccurate data. If your address proof is outdated or your phone number changed, update it through your account dashboard. You have the right to delete your account, though we retain transaction records as required by anti-money-laundering law.

Data Retention and Deletion

We retain your account data as long as you maintain an active account on dwv. If you delete your account, we remove your email, password, and personal details within one month. However, we retain your transaction history for seven years as required by anti-money-laundering regulations in Indonesia and other applicable jurisdictions.

Your betting history — the games you played, the amounts wagered, the outcomes — is retained for two years after your last bet. This allows us to calculate VIP tier status accurately and investigate disputes if they arise. After two years, that data is anonymized or deleted.

If you request account deletion, we honor it for non-regulatory data. However, we cannot delete transaction records or verification documents because Indonesian law requires us to maintain them for compliance purposes.

Our Privacy Commitment

We at dwv treat your data as sensitive and hold it to security standards. We encrypt it in storage and in transit. We restrict access to authorized personnel only. We do not share it with third parties except as needed to run the platform or to comply with law.

If our privacy practices change, we will notify you by email or through your account dashboard. We will not use your data in new ways without your knowledge. If you are concerned about how we handle your information — whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang — contact our support team and we will address your questions or concern.

For specific questions about data access, correction, or deletion, reach out to our support team during business hours. This privacy notice was last updated recently and reflects our current practices. We review it regularly and update it when our data handling changes.